Frequently Asked Questions

I received an email stating I had a "secure message" waiting for me. What does this mean?

This means you have results to review. Please log into your portal account to review these results.

I can't remember my password and need to reset it. How can I reset it?

Please use our Reset Password functionality to reset your password.

I don't remember/know my Patient ID, what do I do?

Your Patient ID is your GIMG account number. You may call the office or use the Support link to ask for this information. Please be sure to include your DOB along with your name.

I don't want to pay by credit card over the Internet or phone. How else can I pay?

You can contact Katie at 703-738-5724 or via the support link for another payment method.

Can I email my provider using the Support Link?

We do not provide email communication with your provider.

Can spouses sign one another up for portal?

No. Each patient must sign up on their own to protect their health information.

Do I need a PayPal account to sign up?

No. You may renew your account as a "guest" on the PayPal website.

How do I view my labs once in the portal?

Click on Lab Results from the left hand column and click on the date in green to view and print your results.

I have a question about results after viewing online. What is the best way to contact my provider?

Please contact your provider during our Doctor Call Time, Monday-Friday 8-8:45am. DO NOT use the Support link for medical questions.

Where do I view my provider's comment regarding my labs?

The message from your provider will be in the yellow box displayed at the top of your lab results.

I paid for a Gold/Platinum membership. How long does my membership last?

Once you purchase the Gold/Platinum packages, your membership is for 1 year from that date.

What do I do if I receive a bill for prescription refill and I'm a portal member?

Please contact Katie at 703-738-5724 or via the support link and she will help get this taken care of for you.